Please review the list of the most commonly asked questions below for the answer to your question. If you still have a question or need support, please go to the Contact & Support page.  

List of Questions:

Before you Download Questions:

• Do you have a demo version available?

• Is this program designed for users outside of the United States?

• What do I need on my computer to use the Nitro Tax Helper software?  Is it available for Mac users?

Using the Software Questions (PRO version):

• I have it open, now what?

• What is the #add# for?

• I try and enter something in a field and it will not let me enter any text. What is this about?

• What are "Processing Fees"?

• How can I "undo" my last entry?

• I want to start a new tax year.  How do I do this?

• What is the Percentage column?

• What is the "Restore Default" button on the Get Started tab?

• What do I do if the income/expense category that I need does not appear?

• I do a search, but the software says "No matches were found!".  What does this mean?
  

Before you download Questions:

Q)  Do you have a demo version available?

A) There is not a downloadable demo version.  However, you can view a video over here.

Q)  Is this program designed for users outside of the United States?

A) This program was first designed for home-based and small internet business owners in the United States, following US tax law. However, it has been tested by individuals in over 13 countries such as Canada and Australia. They all say that is still very helpful and the customization features make it very usable for their country.

Q)  What do I need on my computer to use the Nitro Tax Helper software? Is it available for Mac users?

A) The software is modeled after a Microsoft Excel spreadsheet, BUT you do not need Excel in order to run the application.  The software uses JAVA programming which means it works on most recent computers (Windows, Mac OS X, Unix, Linux, etc).  It includes all the files necessary so you will be able to use the software no matter which of these operating systems you are using.

It is recommended that you have a minimum of 64 Megs of RAM, 20 MB of available disk space and a Pentium processor or its equivalent.

Using the software questions (PRO version):

Q)  I have it open, now what?

A)  Refer to our Getting Started section of the website. It walks you through the software step-by-step so you can become a pro in 30 minutes or less.

Q)  What is the #add# for?

A)  Where you see #add#, this represents a field where you can add in information.  This field is used for adding new income and expense categories.  Once you enter in some text, it will create another #add# field below it. 

Q)  I try and enter something in a field and it will not let me enter any text. What is this about?

A)  The Nitro Tax Helper PRO is designed so you can enter everything directly in the Transactions tab without needing to change any of the complex formulas. The Transactions area is the only place that you can (and need to) enter information.  By entering the proper information in this area, everything else is done for you.

When you try and enter information in any other area, protected and will not let you overwrite the existing text. Just ignore it and realize that is not an area you need to enter information. This is done so the important formulas that calculate everything are not changed and cause major problems for you.

Q)  What are "Processing Fees"?

A)  If any of your income sources are provided by a company that automatically deducts fees from your check before you receive it, such as "processing fees" you can enter the amount here.

Q)  I accidentally deleted some information or entered information on top of  existing info.  How can I undo this?

A)  Be very careful when deleting information.  If you delete a transaction, and click OK on the confirmation window, then that transaction is gone for good.  The only way to get it back is to either re-enter it, or you can go to File -> Exit, and choose to NOT save changes.  However, if you do this, you will also lose any other data you may have entered since the last time you saved.   

If you simply mistyped something as you were entering a transaction, you can edit it at anytime.  Click on the transaction you want to edit so that it is highlighted.  Then click on Edit.  Make your desired changes and click on Save.  Your transaction will now be updated.

Q)  I want to start a new tax year without deleting my previous year's information.  How do I do this?

A)  What you'll want to do is...

1)  First, make sure you have your original data open.  Use File -> Open to access the correct file.
2)  Save this file with a year at the end of it.  For example 'MyBusiness2001.xml'
3)  To start a new year, you can do one of two things.  To start with the default settings, simply click on File -> New.  If you'd like to start a new file with all of the same income and expense categories that you used in the previous year, you will simply need to copy them into the file for the new year.  To do this, have the Nitro Tax Helper open with your previous year's information.  Then go to the Start menu and Programs to launch a SECOND  Nitro Tax Helper window.  In the second window, save your file with a new file name.  For example, 'MyBusiness2002.xml'.  Now, you can copy and paste any customized categories you had from the previous year into the new year's file.  

Q)  What is the Percentage column on the monthly tabs?

A)  The percentage column automatically calculates for you what percentage each individual income and expense category is compared to your total revenue and expenses.  This helps you analyze your business to see the real breakdown of what percentage of your income comes from each income source, and what percentage you are spending on each of your expenses.  This can help you either make sure that you are spending money on the right things, and if not, then alert you to get back on track to investing in the right things that will help you reach your goals.

Q)  What is the "Restore Default" button on the Get Started tab?

A)  On the Get Started tab, in the very lower right side of the screen you will see a button labeled 'Restore Default'.  Be VERY careful using this button.  It will reset your income and expense categories to the default settings that the software came with.

Q)  When I try to select an Income/Expense Category on the transactions tab, I can not find the category that I need.  What do I do?

A)  You can add in a new income or expense category (or modify an existing one) on the Get Started page in the software.  As soon as you add a new category, it will appear as an option when you click on Category in the transactions tab.  A word of warning - be very careful when removing or changing the name of an existing category.  This also will automatically be removed or changed throughout the whole software. 

Q)  I do a search, but the software says "No matches were found!".  What does this mean?

A)  This means that, for some reason, the software could not find any transactions matching your search criteria.  Please modify one or more of your search criteria and try your search again.